Last Updated: January 1, 2026

Krekiya Privacy Policy — How We Collect and Protect Your Information

Your privacy is our highest priority. This policy explains Krekiya What data is collected, how it is used, and how it is kept secure — all explained clearly.

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1. Introduction & Scope

Krekiya (hereinafter referred to as "we", "us", or "the platform") is an online gaming service provider based in Bangladesh. We believe your personal information is your asset — and it is our responsibility to handle it with the utmost care.

This Privacy Policy Krekiya's website (krekiya.win), mobile app, and all related services. By using our platform, you are deemed to have accepted the terms of this policy.

Thank you for reading our Privacy Policy. If you have any questions, please reach out to our support team — we are always ready to help.

Krekiya This policy may be updated from time to time. Members will be notified of significant changes via in-app notifications or email. The "Last Updated" date at the top of the page will always reflect the most recent revision.

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2. Information We Collect

Krekiya Two types of information are collected from you — what you provide directly and what is collected automatically.

Information you provide directly:
  • Registration Details: Full name, email address, mobile number, date of birth, and district/city.
  • Identity Verification (KYC): A copy of your National ID Card, Passport, or Driving Licence.
  • Financial Information: bKash, Nagad, and Rocket account numbers and transaction details.
  • Support Contact: Records of your conversations with our customer service team.
Automatically Collected Information:
  • Device Information: IP address, browser type and version, and operating system.
  • Gaming Behaviour: The games you play, how long you play, and your bet amounts.
  • Session Data: Login/logout timestamps, pages visited, and click behaviour.
  • Location Information: Approximate location (IP-based) — not precise GPS data.

Krekiya We will never ask for your bank account number, credit card number, or PIN/password. Any such request is fraudulent — please inform us immediately.

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3. How We Use Your Information

Data Collected Krekiya Used only for specific purposes. No data is used for any purpose beyond what has been authorized.

Purpose Data Used Legal Basis
Account Management Registration Details & KYC Contractual Compliance
Payment Processing Financial information, identity Contractual Compliance
Security & Fraud Prevention Device Information & Behaviour Legitimate Interest
Personalised Experience Gaming Behaviour Consent
Regulatory Compliance All Relevant Information Legal Obligation
Customer Support & Assistance Contact Information Contractual Compliance

Krekiya Your information is never sold or used for irrelevant advertising.

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4. Sharing Information with Third Parties

Krekiya Your personal information is not ordinarily disclosed to third parties. However, data may be shared in the following limited circumstances:

  • Service Provider Partners: Payment gateways (such as bKash and Nagad), game software providers, and IT support companies — only the data strictly necessary for delivering their services is shared.
  • Legal Requirement: Disclosure of information may be required under court orders, government directives, or requests from regulatory authorities.
  • Fraud Prevention: Information may be disclosed to relevant authorities to prevent criminal activity.
  • Business Transfer: In the event of a merger or acquisition, data may be transferred — however, the same privacy protections will remain in place.

When Data Is Shared with Third Parties Krekiya All relevant parties are required to uphold the same level of privacy protection. Any partner found in breach of this obligation will have their relationship with us terminated.

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5. Cookies & Tracking Technologies

Krekiya's website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Types of cookies we use:
  • Essential Cookies: Login sessions and security tokens — the site cannot function without these.
  • Functional Cookies: To remember your preferred games, language, and settings.
  • Analytics Cookies: To understand which parts of the site are most visited — anonymous.

Most browsers allow you to disable cookies. Please note, however, that doing so may affect Krekiya's certain features (such as auto-login) may not function properly.

Krekiya No third-party advertising trackers are used. Data we collect is never shared with any advertising network.

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6. How Your Information Is Kept Secure

To keep your information secure Krekiya We adhere to the highest industry security standards. Our technical and organisational safeguards are outlined below:

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SSL 256-bit Encryption
All data transmissions are secured with bank-grade encryption.
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Firewall & DDoS Protection
Our servers are continuously protected against cyber attacks.
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Two-Factor Authentication (2FA)
Enable optional two-factor authentication to secure your account.
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24/7 Security Monitoring
Our security team monitors systems around the clock.

No online environment can guarantee 100% security. In the event of a data breach, Krekiya Relevant members will be notified within 72 hours.

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7. Your Data Rights

KrekiyaYou have full rights over the information associated with your account on -. Your rights are outlined below:

Right to Access Your Data

Contact our support team to request details on what information Krekiya holds about you.

Right to Rectification

Contact us to update any incorrect or outdated information.

Right to Erasure

You may request the deletion of your data where there is no legal obligation to retain it.

Data Portability

Request a download of your data in a standard, portable format.

Right to Object to Processing

Request to be excluded from marketing communications or analytics.

Right to Withdraw Consent

You may withdraw consent for optional data processing at any time.

To exercise any of your rights Krekiya's support team. We typically respond within 30 business days.

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8. Protection of Children's Information

Krekiya's services are intended for users aged 18 and above only. We do not knowingly collect information from individuals under the age of 18.

Age is verified at the point of registration. If we discover that a minor has registered on our platform, the account will be immediately suspended and all associated data permanently deleted.

If you believe a minor Krekiyahas created an account on -, please notify our support team immediately.

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9. Data Retention Period

Krekiya Your information is not retained beyond what is necessary. The retention policy for each category of data is outlined below:

  • Account Information: For the duration the account is active and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years as required by legal obligation.
  • KYC Documents: Up to 5 years after account closure.
  • Customer Support Records: 2 years after the issue is resolved.
  • Cookies & Session Data: Immediately upon session end, or within a maximum of 30 days.

Once the designated retention period expires, data is securely deleted or anonymised — with no possibility of re-identifying any individual.

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10. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

Data Protection Officer
Live Chat: 24 hours a day, 7 days a week
Response time: up to 72 hours

If we are unable to resolve your complaint to your satisfaction, you may escalate it to the relevant regulatory authority.

This Privacy Policy was last January 1, 2026Last updated on -.

How Krekiya Protects Your Privacy

We respect your privacy — not just in words, but in practice

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Zero Data Sale Policy

Krekiya will never sell your personal information to third parties under any circumstances. Your data belongs to you.

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End-to-End Encryption

All data transmitted from your device to our servers is protected with up to 256-bit encryption.

Clear Consent Mechanism

Krekiya collects optional information only with your explicit consent. You may withdraw your consent at any time.

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Minimum Data Collection

Only the information necessary to deliver our services is collected. No unnecessary data is gathered.

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Automatic Data Deletion

Upon expiry of the defined retention period, data is automatically and securely deleted or anonymised.

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Regular Security Audits

Krekiya's data protection measures are regularly audited by external security experts.

🔐 Play safe, trust Krekiya!

Your information is secure, and your privacy is our priority. Register now.

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